Queue and responsibility
A manager accepts an enquiry or hands it to a colleague; statuses separate new and finished work.
Own product · CRM
Wolf CRM: every enquiry in one queue
My own CRM, used by a working flower delivery network. Enquiries from Telegram, MAX, VK and Odnoklassniki arrive in one queue with the website, city and product attached, and managers continue the conversation inside the app.
4channels in one enquiry queue
The challenge
Collect the enquiries of a multi-site flower network in one workspace, keep the order context when an enquiry passes between managers and give the owner tools for control.
What was done
- A shared queue for four channels with statuses for new, in-progress and completed enquiries.
- Website, city and selected product saved with each enquiry; photos and receipts next to the conversation.
- Quick replies and purchase history that links a repeat enquiry to the previous order.
- Staff and source settings, manager workload and daily statistics in the same app.
Key features
Context instead of searching chats
The website, city and product stay with the enquiry, files sit next to the conversation.
Management and analytics
Workload by manager and enquiry dynamics by day on one screen.
Inside the project
Interfaces are shown in their original language; descriptions are translated.
Result
The CRM runs in a live business. Conversations, attachments and purchase history are linked to each enquiry, and statistics are available without exporting data. Customer names and payment details are hidden on the screenshots.
Let's build together
Want something like this?
Tell me about your business and the result you need. I will reply with questions, an approach and a price range.